Terms and Conditions Coronavirus supplementary (Applicable from 4th July 2020)
Please read these terms that are in addition to our normal T’s and C’s and detail the extra conditions upon which your booking is accepted.
In line with the current Government guidelines/advice all guests should consider wether they are fit to travel or wether they should be self isolating. If they should be self isolating the Govenrment advice is very clear, this means staying at home and any booking will be cancelled.
If a guest arrives against this public Government advice we are under an obligation to report it.
Arrival and Departure
We will continue to greet guests, maintaining the prescribed social distancing guidelines of 2 metres, personally welcoming you to Broad Ecton Farm, also providing you with an opportunity to ask any questions or concerns that you may have about your stay.
The entrance to the cottage will already be unlocked with sanitised keys left in the appropriate door lock.
On departure we ask that guests open one window in each room to air the cottage and leave the entrance door unlocked with the key in the lock.
We ask that the bed linen is left as found (not stripped), and towels left in the bath rooms.
We pride ourselves on our cleaning standards, following the Quality in Tourism guidelines, thereby maintaining our 4* Gold quality rating and accreditation.
As from 4th July these have been enhanced to take into account the additional requirements and guidelines during the COVID 19 pandemic.
These have been designed by health and safety experts to keep our guests and ourselves safe and well, able to fully enjoy your stay with us.
A full checklist of our cleaning routine can be made available on request, however it includes the following:-
Full risk assessment undertaken
Washing laundry at 60 degrees centigrade
Focus on anti-bacterial cleaning on high contact areas (eg bathrooms, door handles, work surfaces, etc.) using only recommended EN 1276 sanitiser cleaning materials.
Removing any non-essential items such as decorative cushions, bed throws, ornaments books and leaflets.
Leaving a minimum time period between guest departure and new guest arrivals of at least 36 hours. (no same day changeovers)
Booking can be made as normal through our website or phone, we continue to request a 30% deposit at the time of booking, however have relaxed the requirement to pay the balance to now be due on arrival. We continue to advise you to have your own travel insurance arrangements in place.
In the event that you find yourself unable to travel to Broad Ecton Farm for your holiday then we would firstly offer alternative dates, subject to availability and seasonality pricing.
In the event that this is not acceptable then we will offer a full refund of monies already paid subject to an administration charge to cover any costs incurred.
If you fall ill during your stay with us
Coronavirus is reportable, our guests have a duty to report and follow the Government guidelines from thereon. Should you find yourself in this unfortunate event the Government guidelines are clear we would expect you to vacate the cottage and self isolate at your home.
In the unlikely event that this proves not to be possible and this has to be undertaken in the cottages we would expect all costs, including extended stays and deep cleaning to be covered by guests.